Search here

Troubleshooting


Participant tablet shows white screen with notification “Searching Jezzr  services”

Option 1

  • WiFi disconnected? (close the app > Settings > WiFi > reconnect)

Option 2

  1. Close the Jezzr app (swipe up from the bottom of the screen, press the switch apps-button and swipe away the Jezzr app window)
  2. Restart the Jezzr app (press the Jezzr icon on the home screen)
  3. Wait for a few minites

 


Participant tablet has lost USB connection, does not show current metrics and/or curve

Option 1

  1. Close the Jezzr app (swipe up from the bottom of the screen, press the switch apps-button and swipe away the Jezzr app window)
  2. Reset the PM5 monitor (press the Menu button in the right bottom corner for 7 seconds until the screen lights up)
  3. Restart the Jezzr app (press the Jezzr icon on the home screen)

Option 2

  • Check if the plugs are inserted well into the PM5 monitor and the tablets
  • Check if the cables are OK (switch with other machines)

Option 3

  • Check if the battery of the PM5 monitor is not empty (More options > Utilities > Battery)

Option 4

  • Check if the PM5 monitor has the correct firmware version (457, NOT 459): Menu > More Options > Utilities > Product ID

 


Participant tablet stays white or says “Webpage not available”

Option 1

  1. Close the Jezzr app (swipe up from the bottom of the screen, press the switch apps-button and swipe away the Jezzr app window)
  2. Reset the PM5 monitor (press the Menu button in the right bottom corner for 7 seconds until the screen lights up)
  3. Restart the Jezzr app (press the Jezzr icon on the home screen)

Option 2

  1. Close the Jezzr app (swipe up from the bottom of the screen, press the switch apps-button and swipe away the Jezzr app window)
  2. Press “Settings” and check the wifi connection
  3. If not connected, connect. If connected, go to option 3 below

Option 3

  1. Press the button  Volume Down  5 times
  2. The app will search for the connection
  3. Once detected select the applicable option

 


Participant tablet has lost Core connection

  • Make sure the tablet has WiFi connection – Swipe up from the bottom of the screen > Settings > WiFi connection

 


Incorrect resolution of Studio screen (too small)

  1. Switch OFF the Studio NUC (press the power button shortly)
  2. Message will be shown on TV, wait 1 minute
  3. Switch ON the Studio NUC (press the power button shortly)
  4. Wait for the TV to load